Montrealmom.com
  • Being Mom
    • Planning /Pregnant
    • Mom of Infant
    • Mom of Toddler
    • Mom of Schoolage Child
    • Mom Of Teen
    • Mom of Twins or More
  • Life
    • Time Management
    • Work & Entrepreneurship
    • Family & Relationships
    • Childcare & Education
    • Money
    • Me.
  • Fun
    • Event Calendar
    • Crafts & Activities at Home
    • Organized Activities
    • Outings
    • Holidays & Celebrations
    • Disney Fun
  • Food
    • Recipes
      • All
      • Baby Food Recipes
      • Beef
      • Beverages
      • Breads
      • Desserts
      • Eggs & Dairy
      • Fish
      • Pasta
      • Poultry
      • Salads
      • Sauces & Dressings
      • Sides
      • Snacks
      • Soups
      • Vegetarian
    • Menu Planning
    • Nutrition
    • Entertaining
  • Lifestyle
    • Health & Safety
    • Home & Garden
    • Holidays & Celebrations
    • Weight Watchers
    • Shopping
    • Fashion & Beauty
    • DIY
    • Living Green
    • Montreal
  • Travel
    • Family
    • Travel Tips
    • Disney
  • Reviews
    • Books
    • Entertainment
    • Apps & Tech
    • Automotive
    • Products & Services
    • Toys
  • Directory
    • Activity Centers
    • Caterering / Pret À Manger
    • Classes
    • Home Services
    • Parties and Related Services
    • Photographers
    • Professional Services
    • Services
    • Services for Mom
  • Work with Us
  • About
    • About Us
    • In the Media
  • Contact

Montrealmom.com

  • Being Mom
    • Planning /Pregnant
    • Mom of Infant
    • Mom of Toddler
    • Mom of Schoolage Child
    • Mom Of Teen
    • Mom of Twins or More
  • Life
    • Time Management
    • Work & Entrepreneurship
    • Family & Relationships
    • Childcare & Education
    • Money
    • Me.
  • Fun
    • Event Calendar
    • Crafts & Activities at Home
    • Organized Activities
    • Outings
    • Holidays & Celebrations
    • Disney Fun
  • Food
    • Recipes
      • All
      • Baby Food Recipes
      • Beef
      • Beverages
      • Breads
      • Desserts
      • Eggs & Dairy
      • Fish
      • Pasta
      • Poultry
      • Salads
      • Sauces & Dressings
      • Sides
      • Snacks
      • Soups
      • Vegetarian
    • Menu Planning
    • Nutrition
    • Entertaining
  • Lifestyle
    • Health & Safety
    • Home & Garden
    • Holidays & Celebrations
    • Weight Watchers
    • Shopping
    • Fashion & Beauty
    • DIY
    • Living Green
    • Montreal
  • Travel
    • Family
    • Travel Tips
    • Disney
  • Reviews
    • Books
    • Entertainment
    • Apps & Tech
    • Automotive
    • Products & Services
    • Toys
  • Directory
    • Activity Centers
    • Caterering / Pret À Manger
    • Classes
    • Home Services
    • Parties and Related Services
    • Photographers
    • Professional Services
    • Services
    • Services for Mom
  • Work with Us
  • About
    • About Us
    • In the Media
  • Contact
CommunityLifeMontrealOn the Radio

The STM response to "I can’t believe the STM bus driver gave me the finger!"

written by Tanya Toledano

As many of you know, I had an “experience” with an STM bus driver this past Tuesday. To make a long story short, she gave me the finger & when I called her on it, she slowly & contemptuously blew me a kiss…I guess you’d say a “Kiss Off” of sorts. If you want the whole story, click here

I was furious after the incident and wrote to the STM as well as to CJAD news & several newspapers. As some of you may be aware, Kim Fraser at CJAD invited me to speak about it on her show the very next day. I did so gladly.

Several callers felt that I should just “get over it” or that I should have just flipped a finger right back at her, but I don’t agree. Flipping one back would have brought me down to her level. As far as “getting over it” goes, this would have been easy had it come from some random fellow citizen, but not from someone in uniform, representing the STM of our city. I was happy to see that there were also many callers who saw it from this perspective as well.

In my letter to the STM, I had requested (1) that this employee be disciplined and (2) an apology from her.

I am happy to say that yesterday I received a call from Danny Provost, Chief of Operations for the STM. He heard me out and asked to confirm the age of my child. He offered the following for informational purposes: On construction sites, motorists tend to do a lot of parking in the wrong place, blocking buses. As a result, bus drivers are not thrilled when they find themselves in construction situations. That said, he made it clear that he was in no way condoning the type of behaviour displayed in this incident.

With respect to my first request, he told me that he, personally, would be meeting with the driver. He explained that she would be asked for for her side of the story. He assured me that she would be reminded that she was not trained by the STM to behave in this way, and that this type of behaviour is not acceptable. STM drivers are trained to behave in a manner that promotes respect between themselves and other motorists. He further explained that he could not divulge what happens with an employee’s file as this is an internal matter.

With respect to the my request for an apology by her, in front of my child, he told me that he has never seen that happen before. He also believed that it would be highly unlikely that I would see this bus driver again as their routes change frequently. I was thinking and may even have suggested that it could be arranged, but clearly this wasn’t going to happen. In any case, I had already explained to my daughter that this is not a nice thing to do and we don’t behave in that way. This is the part that I am prepared to “let go” because I’m not the type to stand on ceremony and a little something inside me says that the apology wouldn’t be genuine anyway. This part is not worth the energy.

Overall, I am glad that I took immediate action and that I didn’t let it go. The STM response was timely and Danny Provost put his best foot forward in dealing with a bad situation. Yes, it makes me feel better that the bus driver will be reminded that this is not OK, because maybe she’ll think twice before doing it to someone else. People in uniform who behave this way give a bad reputation to the organization they represent. Mr. Provost understand this and is doing something about it. I thank him.

I often keep complaints to myself because I realize that service providers may be having a bad day. There are, however, situations situations that are so overwhelmingly unacceptable that something needs to be said or done. I hope this story serves as an example to my kids that sometimes, you need to just speak up and that speaking up can sometimes effect change.

When something happens to you, do you speak up or do you keep it to yourself, sharing just with your inner circle of friends & family? Does it depend on the situation? Please share your stories, I’d love to hear from you.

Have a wonderful weekend,

Tanya

The STM response to "I can’t believe the STM bus driver gave me the finger!" was last modified: March 4th, 2016 by Tanya Toledano
6 comments
0
Facebook Twitter Google + Pinterest
Tanya Toledano

previous post
I can’t believe the STM bus driver gave me the finger!
next post
Fab Sports-Themed Room Decor Ideas for Kids-Spotted!

You may also like

Girl having chocolate body mask .

My Kids Discuss a Chocolate Body Wrap

August 10, 2012
iStock_000017671815_ExtraSmall

My Unintentional Happiness Project

February 4, 2013
Yaldei - FB event cover

YALDEI-thon this weekend with 2 hr LIVE stream hosted by Eli Batalion

November 2, 2018
Final SFK Poster_no sponsors

STROLL FOR KIDS with Just For Kids Foundation – This Weekend!!!

September 23, 2016
IMG_6576

Getting Set for Spring Break with the Kids

February 10, 2014
GrandParenting-Betty-and-family-300x200

When Grandparents Replace Parents…by Necessity.

October 29, 2013

Worth-It Wednesday

November 23, 2011
Swab For Ellie 2

You May Have What it Takes to Save this Six-Year-Old’s Life. Please Read. Swab. Share.

October 26, 2018
IMG_2338

Montreal’s Old Port: So Much to Offer, including FREE WiFi !

June 23, 2017
1688_302788029848280_875976860_n

Jayden Needs Your Help.

March 21, 2013

6 comments

Stacy Simhon July 15, 2011 at 3:32 pm

Good for you Tanya!! Wish I had your chutzpah! Shabbat shalom!

Reply
Tanya July 16, 2011 at 10:34 pm

Thanks Stacy! You have it in you…you know you do :) Hope you had a great Shabbat!

Reply
Orly Benzimra July 15, 2011 at 11:44 pm

Tanya, Kol akavod!!! Well done!

Reply
Tanya July 16, 2011 at 10:33 pm

Thanks Orly!

Reply
Shelley Paris July 16, 2011 at 10:53 am

Hi Tanya- good for you. We have learned over the years that if you don’t stand up against a wrong- then no one learns from the action. We have had a few experiences that required us to go up the ladder – sometimes to the President- and we always got results. My feeling is that if you don’t do something about it or say something, you are condoning the action. Thanks for taking a stand on an unacceptable situation. You are teaching your children an important lesson.

Reply
Tanya July 16, 2011 at 10:33 pm

Thanks so much Shelley. That’s what I was thinking as well and why I chose to pursue it. Thanks for the support!

Reply

Leave a Reply to Tanya Cancel Reply

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Recent Posts

  • little-women-epk-LW_OnLine_6072x9000_FNL_XMAS_Lk_03_rgb (1)

    Enter for Your Chance to 1 OF 3 Family Passes to See the Montreal Advance Screening of ‘Little Women’

  • IMG_1400

    ‘Survivors of the Holocaust’: Graphic Novel for Kids Shares the True Stories of Six Extraordinary Children

  • image001

    It’s a Beautiful Day in The Neighborhood: Why Every Adult Can Benefit From Seeing This Movie

  • Calendar

    The montrealmom.com EVENT CALENDAR

  • 4449_Jessica Gallant and Company_Mythic 2019 (Photo by Leslie Schachter)

    No Trick Here, ‘Mythic’ at the Segal is a Definite Treat.

Subscribe to our Newsletter

  • GIVEAWAY ALERT!!! Who wants to see the Montreal Advance Screening of 'Little Women' ?!? We are giving away 3 Family… https://t.co/V0ys9iTdDb

    06-Dec-2019

    Reply Retweet Favorite
  • This graphic novel shares the true stories of 6 extraordinary children who survived the Holocaust. In a world with… https://t.co/aDtkcicVdr

    29-Nov-2019

    Reply Retweet Favorite
  • Why every adult should see @ABeautifulDay with @tomhanks https://t.co/8WNDwFc9Ee #ABeautifulDayMovie #ABeautifulDayInTheNeighborhood

    27-Nov-2019

    Reply Retweet Favorite
  • The wait is over!!! #DisneyPlus locked and loaded! Goodnight and #HappyStreaming ! @DisneyStudiosCA #DisneySMMC #DisneyMom #LoveDisney

    13-Nov-2019

    Reply Retweet Favorite
  • LOVED 'Mythic' @segalcentre ! Book your tickets before they sell out! https://t.co/0stpG0VJe2 #MythicMTL #theatre #Montreal #Entertainment

    01-Nov-2019

    Reply Retweet Favorite
team-teluspg-mom-badge

Archives

Categories

Instagram Slider

  • Club class with my bestie askmamamoe ! Only the best
    by montreal_mom Club class with my bestie  @ask_mamamoe  ! Only the best en route to the North Pole! Thanks  @airtransat  ❤️❤️❤️ Off to find Santa!! - - - - - -  #santaflight   #volperenoel   #holidayspirit 
  • Heading out to The North Pole today with airtransat revesdenfantsqc
    by montreal_mom Heading out to ‘The North Pole’ today with  @airtransat   @revesdenfantsqc  . So excited!!!  #santaflight   #volperenoel 
  • Tonight is the night!! disneyplus is HERE!!! Goodnight yallHappy Streaming!!!
    by montreal_mom Tonight is the night!!  @disneyplus  is HERE!!! Goodnight y’all...Happy Streaming!!! - - -  #disneyplus   #happystreaming   #streamanddream   #magic   #disneysmmc   #disneymom   #disneylove 
  • So much fun today with askmamamoe amazon ! There will
    by montreal_mom So much fun today with  @ask_mamamoe   @amazon  ! There will be no lack of gift inspiration for the holidays this year...including fabulous items from local Quebec companies❤️❤️❤️ - - -  #founditonamazon   #holidaygifts   #fabriqueauquebec   #madeincanada 
  • We all too often take the freedom that we have
    by montreal_mom We all too often take the freedom that we have as Canadians for granted. The choice we face may be one of ‘who will do the least damage’ as opposed to one which inspires us for our country’s future, but the bottom line is that we have the freedom of choice and we ought NEVER take that for granted. Whether you refer to it as your civic duty, as exercising your rights as a Canadian citizen or as setting an example for your kids, make the time to get out there and vote. I did. Your turn  @electionscan_e 
  • Thanks raffinalla for outfitting me for this AMs segment btmontreal
    by montreal_mom Thanks  @raffinalla  for outfitting me for this AM’s segment  @btmontreal  ! Can you tell I am hanging onto summer with the just-coral-enough top and fun print pant?!? Also Does anyone else love my  @seaside .oficial shoes as much as I do??? Perfect with my Raffinalla pants, no?!?!? - - - - -  #PerfectFitPant   #LoveTheFit   #Raffinallastyle   #styleatanyage    #MadeinMTL    #tvready   #styleandcomfort   #montrealfashion   #designedinmontreal   #madeinmontreal   #fabriqueauquebec   #madeincanada   #canadianfashion 
  • Spotted homesensecanada Pointe ClaireHad to share
    by montreal_mom Spotted  @homesensecanada  Pointe Claire...Had to share ❤️
  • April showers bring icy flowers
    by montreal_mom April showers bring icy flowers - - - - -  #Montreal   #spring   #springinmontreal   #canadianliving   #icy   #winterwonderlandinspring 

AS SEEN ON TV

Subscribe to montrealmomTV on YouTube to be the first to see Tanya's latest videos.
  • IMG_9782

    Our Family’s Experience with the Ford Expedition

Subscribe to our Newsletter

  • Facebook
  • Twitter
  • Instagram
  • Pinterest
  • Youtube
  • Periscope
Footer Logo

© 2016 montrealmom.com. All rights reserved  |  Powered by Red Dream Studios


Back To Top